“`

Privacy Policy

Last updated: 18 June 2026

Brisbane Airport Gold Coast Transfers respects your privacy and is committed to protecting the personal information you provide when using this website.

This Privacy Policy explains how we collect, use, store and disclose personal information through our website, enquiry forms, booking processes and related services.

1. Who we are

This website is operated by Brisbane Airport Gold Coast Transfers.

Website: https://brisbaneairportgoldcoasttransfers.com.au/

For privacy enquiries, please contact us through the form on our Contact page.

2. Personal information we collect

We may collect personal information when you contact us, submit an enquiry, request a quote, make a booking or otherwise interact with our website.

The personal information we collect may include:

  • Your name
  • Email address
  • Phone number
  • Pickup and drop-off details
  • Travel date and time
  • Flight details, if provided
  • Passenger and luggage details, if provided
  • Information included in your enquiry message
  • Technical information such as IP address, browser type, device information and website usage data

3. How we collect personal information

We collect personal information when you:

  • Submit a contact form
  • Request a quote or booking
  • Contact us about a transfer
  • Use our website
  • Communicate with us by phone, email or another method

We may also collect technical information through cookies, analytics tools, security tools and website hosting systems.

4. Why we collect personal information

We collect and use personal information to:

  • Respond to enquiries
  • Provide quotes and availability information
  • Process and manage bookings
  • Arrange airport transfer services
  • Communicate with you about your transfer
  • Provide customer support
  • Improve our website and services
  • Maintain website security and prevent spam or misuse
  • Meet legal, accounting or regulatory obligations

5. Sharing personal information

We may share personal information where reasonably necessary to provide our services. This may include sharing information with:

  • Drivers, transport operators or service providers involved in your transfer
  • Booking system providers
  • Payment processors, if online payments are used
  • Website hosting, email, security and technical service providers
  • Professional advisers such as accountants, lawyers or insurers
  • Government, regulatory or law enforcement bodies where required by law

We do not sell your personal information.

6. Booking and payment providers

If you use an online booking system or payment process, your information may be processed by third-party platforms that help us provide booking, scheduling, payment or communication services.

Those providers may collect and handle information under their own privacy policies. You should review any third-party privacy information presented during the booking or payment process.

7. Cookies and analytics

Our website may use cookies and similar technologies to help the website function, improve user experience, measure website traffic and understand how visitors use the site.

Cookies may collect information such as pages visited, approximate location, device type, browser type and referral source. You can usually disable cookies through your browser settings, but some parts of the website may not work properly if cookies are disabled.

8. Marketing communications

We may use your contact details to respond to your enquiry or communicate with you about a booking.

We will not send marketing emails unless you have agreed to receive them or where we are otherwise permitted by law. You can unsubscribe from marketing communications at any time.

9. Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Information may be stored in website systems, email systems, booking systems, customer records, secure databases or cloud-based services used to operate the business.

No method of internet transmission or electronic storage is completely secure. While we take reasonable steps to protect information, we cannot guarantee absolute security.

10. Overseas disclosure

Some service providers we use, such as website hosting, analytics, email, booking, payment or cloud service providers, may store or process information outside Australia.

Where this occurs, we take reasonable steps to work with reputable providers that apply appropriate privacy and security safeguards.

11. Accessing or correcting your personal information

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, out of date or incomplete.

We may need to verify your identity before responding to an access or correction request.

12. How long we keep personal information

We keep personal information for as long as reasonably necessary for the purpose it was collected, including to manage enquiries and bookings, provide services, resolve disputes, maintain business records and meet legal or accounting obligations.

When information is no longer required, we will take reasonable steps to delete it, de-identify it or securely archive it.

13. Privacy complaints

If you have a concern about how your personal information has been handled, please contact us through the form on our Contact page.

We will review your complaint and aim to respond within a reasonable time.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be published on this page with a revised “Last updated” date.

15. Contact us

For privacy questions, access requests or correction requests, please contact us through the Contact page on this website.

“`